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FREQUENTLY ASKED QUESTIONS
Q: What is included in the 30-day free trial?
A: You will receive a cooler and 15 gallons of water free for 30 days. Near the end of the 30-day trial a customer service representative will contact you and ask if you want to continue the service. If you agree to continue, you will be billed for your bottle deposits at that time and you will be placed on a two or four-week delivery cycle.
Q: How much water should I order?
A: One 5-gallon bottle per adult per month is about average; 3 bottles a month for a family of four.
Q: What if I need to change my order?
A: Just let your route salesperson know, call Customer Service or visit us online at www.hansonbeverageservice.com at least 24 hours before your next delivery.
Q: What if I’m not home when water is delivered?
A: No problem! Just leave out your empty bottles for pickup
Q: What if I’ll be away on vacation on my scheduled delivery date?
A: Contact customer service and we’ll hold service until you return.
Q: When is my water going to be delivered?
A: We print your upcoming delivery days on your statement, delivery invoice, you will receive a magnetic delivery calendar with all of your days circled for the entire year. Oh yeah, you can also get your delivery days off of our website.
Q: Can I pay with a credit card?
A: Certainly. We accept Visa, MasterCard, American Express, and Discover. Contact customer service and we can arrange for automatic monthly bill payment or you can set it up to charge your balance every month to your card or checking account right from our website.
Q: Will cold weather freeze the bottles?
A: It takes several hours, even in the coldest conditions for the water to freeze solid enough to break the bottle. If freezing does occur, simply place the bottle in a shower or bathtub and allow it to thaw in case it has been damaged and leaks.
Q: Is there anything else I should do to the bottle before placing it on the cooler?
A: Yes there is. You should store your bottles in a cool, clean place, away from direct sunlight. Never use the bottles for storing any other liquids; it is best to return all empty bottles on your scheduled delivery date. When it’s time to place a bottle on your cooler, simply wipe the top and neck of the bottle prior to placing it on the cooler.
Q: How often should the cooler be cleaned and cared for?
A: We recommend regular cooler cleanings on a semi-annual basis. (Depending upon operating environment) This ensures optimum quality and performance of the cooler. Ask your route salesperson or call customer service for cooler cleaning instructions. We are also offering a spring-cleaning service…for $25 we will clean and sanitize your cooler with an ozone purifier inside and clean the outside.
Q: Can I also order the single-serving bottles for delivery?
A: Fabulous idea! All of our products are available for delivery. Contact customer service for per-case pricing.
Q: When will I be billed for my deliveries?
A: Good question. You will be billed by route salesperson at the time of delivery. You will also receive a monthly statement in the mail showing a history of your account and a charge for the cooler rental at that time. You may pay off of the delivery slips or wait until you receive the monthly statement in the mail.
Q: Do you only offer reverse osmosis water?
A: No. While we are partial to the taste of reverse osmosis water, we realize that not everyone has the same tastes. We offer Crystal Mountain Spring Water in 5-gallon containers as well as Mountain Valley steam distilled water.
Q: Do you offer any promotions for current customers?
A: We sure do! We realize that the most effective form of advertising is one satisfied customer telling someone else about our products and services. So if you refer a new customer to us we will credit your account $10. See our website or call our office for details.
For more information about Hanson Beverage products and services, please call our office at 1.800.439.6901 or fill out our contact form.
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